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Tuesday, May 25
9:00am-10:00am
Customers for Life: Renewing Our Vows of Commitment
By: Jackie Ramstedt, CAM, CAPS, CAS, Ramstedt Enterprises, Inc.


Resident retention and customer service programs must create an environment where residents are our greatest advocate for our service efforts. Establishing a “world class” approach to customer service with specific goals for every member of the team is the key. Even in a good market we are never guaranteed on “keeping” our residents. People are people no matter how much rent they pay or what their income level is; everyone is a valued asset to your property and to your company. Creating a strong resident retention / customer service plan and effectively communicating with your “customers” to make them want to stay can be very challenging at times, especially when answering those difficult questions of “perceived value”.


FACULTY
Jackie Ramstedt

 

Jackie Ramstedt is a nationally renowned Motivational Keynote Speaker, National Trainer, Consultant, and Performance Coach who has more than 25 years experience in the multi-housing industry.

Jackie earned her CAM and CAPS designations back to back and her CAS (Certified Apartment Supplier) designation in 2001. Most recently Jackie was awarded the “first ever” 2008 Faculty Member of the Year from her local Austin Apartment Association, where she has served on the Board of Directors and as the Education Committee Chair. Jackie is an accredited instructor teaching all designation courses for NALP, CAM, CAPS, CAS, ROC, and CAMT as well as core and MCE courses for the Texas Real Estate Commission (TREC).

Jackie’s is an accomplished author and her articles have been featured in some of the industry’s leading publications such as IREM’s “Journal of Property Management”, the “Professional Apartment Management”, National Apartment Association’s “UNITS” publication, “AIM” publication for the New Jersey Apartment Association, the “Apartment News” for Arizona Multi-Housing Association, “Apartment Trends” for the Apartment Association of Metro Denver, the “Window” magazine for the Austin Apartment Association, the “Dimensions” magazine for the Apartment Association of Tarrant County, the “Apartment Advantage” for the Greater Cincinnati / Northern Kentucky Apartment Association, “Rent & Retain”, “The Apartment Professional”, and many, many more.

Speaker also Presenting:
"Talking 'Bout My Generation!" The Next Generation of Leasing, Marketing, and Management Professionals

Session Counts as 1 Continuing Education Credit (CEC)

Educational Program Sponsors:
City Fire Drexel University Feinstein, Raiss, Kelin & Booker Imperial Painting & Coatings Planned Companies